Customer Retention
September MTD · owner loyalty, equity and renewal pipeline
Equity Mining
Personalized upgrade offers, ranked by household value
| Actions | ||
|---|---|---|
| Alicia Turner | $8,750 | |
| Michael Grant | $11,200 | |
| Jasmine Reed | $6,400 | |
| Daniel Kim | $7,100 | |
| Samantha Cole | $13,800 | |
| Robert Hayes | $9,250 | |
| Nora Martinez | $5,800 | |
| Eric Wallace | $7,600 |
Lease maturity timeline
Click a period to inspect every renewal household
Period coverage and renewal value
| Period | Due | Contact | Appts | Offers | Est. gross |
|---|---|---|---|---|---|
| Total | 47 | 20 | 18 | 20 | $52,000 |
Estimated renewal gross uses $2,600 per sent offer. All six periods total 47 maturities, with 20 contacted and 27 awaiting first contact.
Next 7 days · nearest maturities
27 maturities still need first contact. Select a period to inspect its owners.
Churn risk distribution
Open segment households
Service retention cohorts
By purchase year, highest-value household sample
Loyalty tier mix
Households in each tier
Outreach performance
Sent, responses, appointments and sales or ROs
12-month retention trend
Service retention, September 61%
Service win-back
High-risk households with overdue service
| Catherine Russell | 87/100 | $42,805 |
| Dennis Gray | 86/100 | $42,860 |
| Edward King | 95/100 | $42,176 |
| Lawrence Moore | 82/100 | $42,266 |
| William West | 83/100 | $41,613 |
| Kathryn Chen | 80/100 | $41,574 |
Referral network
8 September referral deliveries, open a deal
QubeAI recommendations
Specific actions to protect household lifetime value
Prioritize 126 upgrades with $1.1M in estimated equity
Recover 68 overdue owners with $2.3M lifetime value
Contact 27 untouched lease households before maturity, protect $70.2K in potential gross